Copp OakCopp Oak asked ChatGPT and Gemini the same 12 questions a homeowner in Greensboro, NC, might ask about pool service: who is best, who to call in an emergency, what it costs, who can come this week, and eight more. Each question went to each assistant once, in a fresh chat, between October 20 and October 25, 2026. The 24 answers named 17 different businesses.Sources: https://doi.org/10.5281/zenodo.23745742 (retrieved 2026-10-31)
The 5 businesses named most
| # | Business | Answers naming it (of 24) | ChatGPT (of 12) | Gemini (of 12) | Listed first |
|---|---|---|---|---|---|
| 1 | Triad Pool Management LLC | 22 | 11 | 11 | 10 |
| 2 | Pinnacle Pool Service | 17 | 10 | 7 | 7 |
| 3 | AquaVision Pool & Spa | 14 | 7 | 7 | 2 |
| 4 | Pool Scouts of the Piedmont | 12 | 7 | 5 | 0 |
| 5 | Hohstadt Brothers Pool Company | 5 | 5 | 0 | 0 |
Both assistants named Triad Pool Management LLC, Pinnacle Pool Service and AquaVision Pool & Spa in at least half of their 12 answers each. Triad Pool Management LLC was listed first most often among them: 10 of 24 answers.Sources: https://doi.org/10.5281/zenodo.23745742 (retrieved 2026-10-31)
Did the answers offer a way to book?
2 of 24 answers offered a booking path or named a connector (ChatGPT 2 of 12, Gemini 0 of 12). The other 22 offered neither a booking path nor a connector. Across the full study, 79.1% of sampled ChatGPT/Gemini answers offered neither a booking path nor a connector.Sources: https://doi.org/10.5281/zenodo.23745742 (retrieved 2026-10-31)